Communicating well is complicated.   Good Communication Skills sits near the top of every job description. So we know it’s important. […]
I think sometimes we think we have to do things a certain way. At some point you read, or were […]
You write every day.   Your words are often the first contact you have with someone. And in some cases, […]
If you want your reader to get your message and understand what you want them to do, don’t make them […]
A culture of quality involves far more than everyone following the quality guidelines.   It requires an environment where everyone […]

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