We all know accountability matters when it comes to ensuring we’ve got a strong quality culture.

But how do we “make” people do what they say they’re going to do? How do we hold people accountable? (…without seeming like a bossy, micromanager always breathing down their necks?)

Here are my thoughts:

𝗦𝗲𝘁 𝗖𝗹𝗲𝗮𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀: If you’re clear about your goals and expectations, everyone will be clear. This clarity will create a sense of ownership which will make people more accountable.

𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺: Give everyone the tools, training, and decision-making authority they need to do what you need them to do. This autonomy will boost their accountability and lead to quality output.

𝗚𝗶𝘃𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Make sure you’ve created an environment where giving and receiving feedback is normal. Constructive criticism and praise both help with the accountability piece.

𝗧𝗿𝗮𝗰𝗸 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀: Regular updates and check-ins make everyone accountable for their tasks. This also allows for course corrections and keeps everyone in the loop.

𝗕𝘂𝗶𝗹𝗱 𝗧𝗿𝘂𝘀𝘁: Trust is the foundation of accountability. Encourage a culture where mistakes are viewed as learning opportunities rather than failures. Be open. Be transparent. Be authentic. Get to know your team members. Lead by example.

You have more power than you realize. Don’t forget that all this accountability stuff actually starts with you! When we take responsibility for our actions and make sure they match our words, others magically do the same.

If you struggle with this piece of puzzle, consider where you need to tweak your skills, and then tweak away. Teach yourself, or get the help you need.